Refund policy

Return & Refund Policy

Returns

Most items may be returned within 30 days of delivery. To be eligible, an item must be in its original condition and original packaging, with all included accessories, cables, and documentation. Items that have been soldered to, physically modified, or damaged after delivery are not eligible for return.

How to start a return

Email sales@ologic.store with your order number and the reason for the return. We will confirm eligibility and reply with a return authorization and the return shipping address. Returns sent without authorization cannot be accepted.

Return shipping

For returns that are not the result of our error, the customer is responsible for return shipping costs. We recommend using a tracked shipping method; we cannot refund a return that is lost in transit to us.

Refunds

Once your return is received and inspected, we will email you to confirm whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days of our receiving the return. Your bank or card issuer may take additional time to post the refund.

Defective, dead-on-arrival, or incorrect items

If an item arrives defective, dead on arrival, or is not the item you ordered, email sales@ologic.store within 14 days of delivery. We will provide a prepaid return label and, at your choice, send a replacement or issue a full refund including original shipping charges.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item is to return the original item and place a new order.

Questions

OLogic, Inc., 3350 Scott Blvd, Bldg 47, Santa Clara, CA 95054, USA
sales@ologic.store · (408) 663-6638